Questions answered
Everything you DM us about, on one channel.
Index
Type a page number, or pick one above.
Drops
- How do drops work?
Planned drops are announced on Instagram and Discord. Surprise drops aren't. The full protocol is on its own page.
> How drops work- Can I hold or reserve a piece?
No. First come, first served.
- Will a piece come back in stock?
Never. No restocks.
- Can I order a custom piece?
Not at the moment. No commissions.
Pieces
- What's a 1/1?
A 1/1 is the only one in existence.
Some pieces come in several variants (back, finish, color). Each variant is unique, so every copy is still a 1/1.
When a piece is a true 1/1, with no variants at all, it's stated on its page.
- What comes with my piece?
Always: a slab made in France by Cardslabel (polycarbonate, not acrylic) and a ZETAW branded box.
Some series also come with a branded acrylic slab case: it's listed on the piece page.
- How do I check my piece is legit?
Every serial is logged in the public registry.
> Registry- What are the variants?
Backs, finishes, special colors. The full list is in Z Variants.
> Z Variants- Is this official merchandise?
No. Independent parody art, not affiliated with any license holder.
> Disclaimer
Payment
- How can I pay?
Card, PayPal, Apple Pay, Shop Pay. All secured by Shopify.
- Which currency?
Prices are shown in your local currency.
Shipping
- Do you ship worldwide?
Yes, from France, always tracked.
Free shipping on every order over $150, wherever you are. Below that, it depends on your country.
> Shipping rates- How long before it ships?
ZETAW is a one-man studio, so it depends on the week. Everything goes out as fast as possible: usually within 5 business days.
- Will I pay customs?
Inside the EU: nothing to pay.
US: duties usually don't apply. If you're ever charged at delivery, get back to us.
Elsewhere, it depends on your country.
- I bought several pieces. One package?
Yes, as long as they're ordered before the next carrier pickup.
Want to hold an order and ship it with your next ones? Tick Stack it in your cart.
Returns
- Can I return a piece?
Limited and numbered pieces can't be returned.
- My piece arrived damaged.
Contact us within 7 days with photos.
Damaged in transit: we take care of it.
Every piece is printed and finished by hand in the studio, so tiny variations can happen. A 1/1 can't be replaced, but we'll always find a fair solution together.
Contact
- How do I reach you?
Email contact@zetawcards.com, or DM us on Instagram or Discord.
> Instagram